We take pride in the quality of our products, and our policy is to ensure that all products supplied are delivered in perfect condition. If for any reason the product does not meet your expectations, please return it with proof of purchase within 21 days and we will arrange for an immediate exchange or refund. We regret that we are unable to offer refunds on items that have been used or that show signs of "wear and tear". This policy does not affect your statutory rights.
To return an item, please first contact our Customer Service team to obtain a Returns Authorization Number, by emailing firstname.lastname@example.org
In addition to your 21-day returns guarantee, under the EU Directive 97/7/EC, customers in the European Union are entitled to cancel their order within 7 working days of receipt. To cancel the contract, please pack the relevant item securely and send it to us with the delivery slip so that we receive it within 7 working days of the item being delivered to you. Please note that you will be responsible for the costs of returning the goods to us. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.