Pädaste Mõis OÜ (“Pädaste Special”) is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at padaste-special@padaste.ee. Pädaste Mõis OÜ is registered in Estonia No.10550032. Registered Office: Pädaste Manor, Muhu Island, 94716 Estonia.

Contacting Pädaste Special
If you need to reach us, please email us at padaste-special@padaste.ee. Alternatively, you can call +372 45 33 533 or fax us on +372 45 48 811 or write to us at Pädaste Manor, Muhu Island, 94716 Estonia.

Making a Purchase
We accept credit card payment and online debit payments.  If you are shopping from outside the Eurozone your credit card company will convert the transaction from Euro to your own currency.
We accept Visa, Visa Debit and Mastercard as well as online debit transactions from an Estonian Swedbank or SEB account

Formation of a contract
When you place an order to purchase a product from us, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we charge for and dispatch the order to you. Any products on the same order, which we have not charged for or dispatched, do not form part of that contract.

Pricing and Availability
All offers are subject to availability. Prices shown are correct at the time of publication. Prices shown in EUR (€) include VAT. We reserve the right to change prices without notice.
Despite our best efforts, from time to time a small number of the items in our online store may be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures.
If an item's correct price is lower than our stated price, we will charge the lower amount and send you the item.
If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
Please note that your products are not placed on order until you have completed the Checkout process. Items cannot be reserved by placing the items into your Shopping Bag.

Confirming availability and price
As we process your order, we will inform you by e-mail if any items are unavailable.

Security
Pädaste Special uses 128-bit SSL encryption technology to ensure that any information you transmit during the ordering process is secure. Our servers are secured to protect all personal information including credit card numbers, your address and any products you may order. 

Delivery
Please find details of our delivery options here.

Guarantee and Returns
We take pride in the quality of our products, and our policy is to ensure that all products supplied are delivered in perfect condition. If for any reason the product does not meet your expectations, please return it with proof of purchase within 21 days and we will arrange for an immediate exchange or refund. We regret that we are unable to offer refunds on items that have been used or that show signs of "wear and tear". This policy does not affect your statutory rights.

To return an item, please first contact our Customer Service team to obtain a Returns Authorization Number, by emailing returns@padaste.ee

In addition to your 21-day returns guarantee, under the EU Directive 97/7/EC, customers in the European Union are entitled to cancel their order within 7 working days of receipt. To cancel the contract, please pack the relevant item securely and send it to us with the delivery slip so that we receive it within 7 working days of the item being delivered to you. Please note that you will be responsible for the costs of returning the goods to us. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Best before date
Food items quoted on the Pädaste Special website have a ‘best before date’. This date varies per type of product. The ‘best before date is marked on the product label.  We assure our clients that all food items are freshly produced shortly before being shipped. The product information page gives an indication of the number of days that you can expect the product to be ‘best’ from the moment of shipping. This information is displayed under ‘Ingredients’.  ‘Best before dates’ are only advisory and refer to the quality of the product, in contrast with ‘use by dates’, which indicate that the product is no longer safe to consume after the specified date. In fact, food kept past the best before date will not necessarily be harmful, but may begin to lose its optimum flavour and texture.  

Product Measurements
All product measurements quoted on the Pädaste Special website are approximate to the nearest half centimeter. All indicated weights and volumes are approximate with a permitted tolerance of 3%.

Privacy Policy
Please click here for full details of our Privacy and Security Policy.

Losses
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Pädaste Special website or when a contract for the sale of goods by us to you was formed. We do not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or willful misconduct.

Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these terms and conditions at any time. You will be subject to the terms and conditions in force at the time that you use the Pädaste Special website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of Estonia, and you agree to submit to the non-exclusive jurisdiction of the Estonian courts.

Last updated: 22 February 2024